ISO/IEC 20000 certification

ISO/IEC 20000 certification attests to the implementation of an IT Service Management System (ITSM) enabling digital services to be provided in a controlled, structured way, in line with international best practices.

Its aim is to guarantee the quality, reliability and continuous improvement of the services provided, while optimizing the operational processes associated with infrastructure support, operation and management.

This certification is aimed at public and private organizations that provide, manage or support IT services: outsourcing providers, cloud operators, in-house IT departments, shared service centers, ESNs, hosting companies, multi-site players, etc.

Understanding ISO/IEC 20000

ISO/IEC 20000 defines a methodological framework for the design, delivery and improvement of IT services.

It is based on a logic of alignment between business needs, operational constraints and expected service levels.

In particular, the standard covers :

service catalog and scope definition,
Service Level Agreement (SLA) and availability management,
management of incidents, requests, problems and changes,
information system operation and supervision,
management of service capacity, continuity and security,
performance evaluation and continuous improvement.

It is in line with operational frameworks such as ITIL, for which it offers a certifiable formalization.

Challenges and benefits of ISO/IEC 20000 certification

Certification enables organizations to :

Structure and professionalize IT service management.
Improve service quality and user satisfaction.
Reduce the impact of incidents through clear, proven processes.
Optimize operating costs through better operational control.
Strengthen customer and partner confidence in our ability to deliver reliable services.
Support contractual commitments and tender requirements.

It is a lever for operational maturity, reinforcing the performance and continuity of IT activities.

Who is ISO/IEC 20000 certification for?

Why choose LSTI?

Recognized expertise

With over twenty years' experience, LSTI supports more than 300 organizations in France and Europe as a certification body and benchmark assessment center in the fields of cybersecurity, digital trust and information security.assessment center, in the fields of cybersecurity, digital trust and information security.

Specialized auditors

Our teams of auditors are made up of experienced professionals who are fully conversant with the ANSSI's cybersecurity standards, information security management practices and European digital trust frameworks.curity standards, information security management practices and European digital trust frameworks. Their approach guarantees assessments that are demanding, balanced and adapted to the operational contexts of each organization.

Independent third party and dedicated support

Authorized by ANSSI, LSTI guarantees impartiality, transparency and consistency throughout the entire cycle: preparation, audits, monitoring and renewals. A dedicated contact ensures continuity and clarity throughout the certification process.